SUPPORT

Contact Support

HumanConcepts Technical Support Team is available to answer your questions and assist you in resolving technical issues. Please note that technical support fees may apply when contacting us.

For support hours and pricing outside of the US, please use the 'International' option at the top right of this page or click here.

Before contacting technical support please have the following information available:

• Email address that the software is registered under
• Software version and build number
• Support and Maintenance plan number

Response Time

A support specialist will contact you by phone or e-mail, usually within one business day. Please note that we may respond to your request with a requirement for additional information.
 

Fees:

• Support and Maintenance Plan
  If you are a Support and Maintenance plan holder, please refer to our Support and Maintenance Page for a listing of the technical services covered under your plan.
• Free Technical Support
  Free-of-charge Technical Support is available for all our users. Free technical support covers Software Errors, Import Errors and Publishing Errors. The following help is provided:
  - Unlocking software
  - Full Access to Community Discussion Forum
  - Technical Support Web pages
  - Online Users Manual
  - Additional assistance for technical issues within OrgPlus can be found in our support webpage.
• Pay Per Instance Technical Support
  Cost: $150.00 per hour
  Pay-Per-Instance (i.e. one supporting event per issue) is available to all current version OrgPlus Enterprise users who do not have a Support and Maintenance plan. Free technical support covers Software Errors, Data import Errors and Publishing Errors. Pay-Per-Instance Technical Support is chargeable by credit card upon initial contact.

Hours of Operation*
Our Technical Support Team is available during the following times:
Monday- Friday 8:30 A.M. - 8:30 P.M. (EST), 5:30 A.M. - 5:30 P.M. (PST)

Our Technical Support is closed for business on the following Federal holidays:

President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the Friday after
Christmas Day
New Years Day

* We reserve the right to change holidays observed as well as Technical Support Department closures based on its sole discretion, to include but not limited to: Additional Federal Holidays observed, or natural disasters, acts of war, or any other event that is beyond our control that may result in company or departmental closure.