SUPPORT

The Winter 2013 Release contains a number of new features and user interface enhancements.
It is now possible to have a copy of the Domain Refresh log sent to specified users via email when a Data Refresh runs. The log can be sent for all refreshes or only when there is a problem that needs to be addressed.

When publishing to PDF or PowerPoint, some customers have requested the ability to use a different field in the Table of Contents than for the Index. Previously we had one drop-down for both fields. We now have a separate field for each, so your published output can show (for Example) department name in the ToC but employee names in the Index.

HCS has always had the ability to update the header colors and logo to match a customer’s branding needs, but the configuration had to be done by our CloudOps team. We’ve now made those controls forward-facing in the Administration section, so a customer or ProServ can do it without CloudOps intervention.

We’ve simplified the way the HCS 9-Box is configured so that you only have to specify two values instead of six. This also addresses confusion about what it meant when the first box was set from 1-3 and the second box was set from 3-5. Which box should a value of 3 been shown in? Now you don’t have to guess.

It is now possible to generate a report in Excel that summarizes the changes between two Archives. This is in addition to the comparison reporting capabilities that already exist in our Archive/Compare module.

In a previous release we added the ability to automatically populate blank Person ID fields when using a Supervisor hierarchy and to populate blank Position ID fields in a Position hierarchy. This helps ensure that the data refresh is more forgiving when customer data is not in the right format. To expand on that, we are now populating Person fields regardless of hierarchy. Auto-populated IDs will have an HCS prefix to make it clear they were assigned by the system.
To accommodate EMEA customers, a <space> can now be chosen in addition to commas and periods. Number formats like 10 000 000 are now possible.
To streamline the change password process, you are no longer taken back to the sign-in page after changing your password. This is especially useful for improving the first time login experience for trial customers.
It is now possible to permanently delete Domains and Views that have been moved to the Trash (i.e., deleted on the Domain and View Explorer screens). This is useful because object name uniqueness was still enforced when an object was in the Trash, so now it is possible to permanently delete items that were causing conflicts. Right-click on an item in the trash to select the option to delete it.
The Fall 2012 Release contains a number of new features and user interface enhancements.
The multi-record boxes solution allows HumanConcepts Suite customers to visualize multiple people within a single box in an organizational chart. You could visualize multiple people who hold the same position and belong to the same division, for example.
There are two primary use cases for multi-record boxes:
Multi-record boxes can be created based on a matching field or based on a condition. For example, an administrator could configure the application to combine records where at least five peers have the same job title or wherever peers have the job title "Call Center Representative."
Multi-record boxes can display:
Multi-record boxes display fields with unique data as an itemized list. A scroll bar enables you to view any items that exceed the maximum threshold defined by administrators.
Administrators specify the criteria for multi-record boxes, which are fully configurable just like any other box.
You can interact with multi-record boxes as follows:


HumanConcepts Suite can create charts or directories from data stored in a variety of file formats, databases, and directories. A data source can now contain multi-lingual strings for data fields. This feature enables you to map language-specific strings to fields such as department names or job titles.
The following languages are supported:
When a field includes multi-lingual strings, then filters, smart lists, and output sorting are based on the logged-in user's language. The string must exist in the user's language. Otherwise, the application uses the string associated to the default language. This rule applies to editing field-values in Plan & Model as well. Strings are edited in the user's local language.
The multi-lingual strings feature is an Add-On module (like Plan & Model) that must be enabled for a customer. The multi-lingual values can be uploaded from a standard data source file with each locale identified.
For example:
{EN:Marketing & Sales}{RU:Маркетинг и продажи}{DE:Marketing & Sales}{IT:Marketing & Sales}{ES:Marketing y Ventas}{FR:Marketing & Sales}{TR:Pazarlama ve Satış}{PT:Marketing & Vendas}{JA:マーケティング&セールス}{ZH:市场营销与销售}
When administrators create a new view, the application now creates the Default box type only. Previously, the application created a set of default box types, such as CEO, Executive, Sales Manager, and others. Reducing the number of available box types streamlines the view creation process.
The application previously created a new plan based on the default options when you clicked the New Plan button. These new plans sometimes fell outside of the expected scope. The application only displayed the New Plan dialogue box when you clicked the arrow beside the New Plan button.
The arrow is eliminated in the new release. The application displays the New Plan dialog box when you click the New Plan button.
The New Report button shares these enhancements.
The maximum character limit of all text fields is increased to 2000 in the new release. This improvement includes custom fields and all system fields with a data type of TEXT. The maximum character length for some system TEXT fields as previously 50 characters.
The New Plan dialog box selects the Displayed Top Box + [All] Levels option in the Plan Focus list by default.
The dialog box previously selected the My Branch option by default, but usability studies showed that Displayed Top Box + [All] Levels was the more commonly desired option.
The New Report dialog box shares this change.
The New Plan dialog box now displays an option to recalculate formulas. This option automatically calculates any formulas in the plan fields when the plan is created.
This option is available thanks to performance enhancements in this and previous releases of HumanConcepts Suite that make formula re-calculation much faster.

The My Account page now displays the security roles assigned to any logged-in user.
The ability to see a user's role is especially useful when validating role assignment with role assignment rules and single-sign on.

Users can now select their preferred language from a drop-down menu on the My Account page. HumanConcepts Suite displays text in the selected language choice.
The ability to change languages from within HumanConcepts Suite is especially useful for clients using single-sign on, which bypasses the language selector on the login screen, and for administrators who enter translated text strings for labels or field values. Edited text strings are associated to the user's selected language.

HumanConcepts Suite provides several predefined, or system lists, for viewing certain chart data. These lists are shown in the List Panel area when you open the Chart Tools panel.
A new system list called Current Branch refreshes the chart based on a box selection. The chart displays the hierarchy of the branch from the selected node to the bottoms of the tree.
This new list can be used in conjunction with reports, allowing users to take advantage of report and chart interactivity by clicking on various branches of the chart and seeing the list and report refresh accordingly.

The Reports module was introduced in the Summer release. With this release, a number of minor improvements have been added:




This release includes performance enhancements in the Plan & Model module.
The following improvements make it easier to create domains and views, or otherwise speed configuration for administrators.
Formula Validation
The application now validates formulas for self-referential or circular dependency. This validation prevents the creation of formulas where Formula A depends on the calculation of Formula B and vice versa. When the validation fails, the application displays a clear error message. The application previously displayed NULL values or errors for these formulas.
HumanConcepts Suite also prevents the creation of formulas that use the "Current User's" condition, such as a calculation depending on a box's Department value matching the current user's department. These formulas were not supported, and the condition was therefore ignored. Eliminating this option from the formula creation prevents confusion. The "Current User's" condition is still available in other areas of the application, such as Security, Smart Lists, and Conditional Formats.
There is a new parameter to control the Succession Planning module behavior when HumanConcepts Suite is integrated into a frame in another application or web site. The parameter allows you to display Succession Planning in view-only or edit mode, hide the display mode drop-down menu, or remove Succession Planning functionality altogether through the widget. Improvements were also made to the visual look of the application in an iFrame.
This release also includes improvements to single-sign on. The Administration area now includes the ability to set the parameters for federated single sign-on, including SAML and WS-Federation, allowing customers or Professional Services to configure these settings without Cloud Ops involvement.
A sign-on log has been added to help troubleshoot configuration issues.
Generic Adaptor single sign-on now supports the auto-creation of users with successful authentication. This ability was previously available only with SAML. Generic Adaptor users had to be created manually in advance.
HC Suite Summer '12 Release contains a number of powerful new capabilities and enhancements to
improve insight and productivity.
Archive is now available as an add-on module for new and existing HumanConcepts Suite customers. With Archive, customers can now retain historical chart information and compare charts from two points in time in order to track metrics, support regulatory reporting and analyze workforce trends.
With the Archive module:
Key Features include:
Figure 1: Timeline slider provides effortless access to point-in-time information
Figure 2: See an organization at two different points in time using split-screen viewing.
Figure 3: View summary information on org changes or individual details
HumanConcepts Suite now allows end users to perform organizational analysis by creating tabular reports. Fully integrated into the org chart environment, the reports can focus on one branch or the entire chart, and can be created on the fly or saved and shared. Summary fields and formula capabilities allow users to quickly create multidimensional reports such as Total Budget by Department, Headcount by Location, or Average Salary by Salary Grade.
With new tabular reports:
Figure 4: Tabular reports provide detailed drill down and analysis
Figure 5: Tabular reports provide detailed drill down and analysis
Users can now create a one-page PDF report containing incumbent and successor details for any succession plan.
Figure 6: Succession Plans can now be more easily communicated using .PDF reports
a. Improved Box Layout
The number of columns available in a box has been increased from two to four allowing you to pack more fields, metrics and measures into a single chart box. Optionally, columns can be separated by grid lines to improve readability.
Figure 7: Multi-column boxes and grid lines increase layout options and readability
b. Large Span of Control
HumanConcepts Suite now has a 'Large Span of Control' branch style that provides a more compact way to chart managers with more than 16 direct reports.
Figure 8: New Large Span of Control layout improves chart usability
c. Docked or Floating Panels
The user can now set panels (for example, profile or 9-box) to be docked (fixed in place) or panels can float over the org chart.
Figure 9: Panels can float or be docked to optimize use of space
d. Interacting with Lists
New selection options in Lists allow users to more easily populate Chart Tool Panels such as the 9-box or Compare Profiles. Selection options include clicking on row instead of only in the check box, using SHIFT to select a range of rows and CTRL+ A to select the entire visible list. A new Profile icon in the list opens the Profile for the selected record. If the Profile panel is minimized, it is expanded and brought to the front of any other floating panels.
e. Active Panel
If several floating panels are present, only the top selected one is active. The active panel uses a special font, background color, and shadowing to indicate that it has focus. You can click on any of the other panels to make them the top panel.
f. Chart Tools Panel Flexibility
The Chart Tools can easily be resized within the Chart Tools Panel allowing users to expand or shrink each Chart Tool as necessary, making room to view a number of tools simultaneously.
g. Keyboard Shortcuts in Menus, Additional Icons
Keyboard shortcuts are now available in all of the pull-down menus so that users can optionally access commonly used features without having to navigate menus. The Print/Share menu now has icons so users can readily distinguish between different actions, such as printing and exporting to Excel.
The ‘Myself’ range restriction has been broken into ‘Myself only’ and ‘Myself and Subordinates’ allowing for finer control over access to performance and compensation data.
Many performance improvements have been made to HumanConcepts Suite including:
The administration interface has been enhanced based on customer feedback. Some key features include:
If records are missing Person or Position IDs, HumanConcepts Suite now automatically generates IDs and assigns them to rows during data refresh. This allows customers to load data with missing IDs. For example, you can now import a file containing contract employees (that do not have IDs but do have a supervisor). To make the HumanConcepts Suite-assigned IDs easily distinguishable from client values, the prefix HCS# is used, where # is a number.
Administrators now have the option to show or hide the header navigation bar and the footer element. This allows for seamless integration into a frame in another application or web site.
Figure 10: HumanConcepts Suite can now blend seamlessly in corporate portals
Hyphens are now supported in user names
HC Suite Spring '12 Release 2 contains a number of new features and user interface enhancements.
Starting with Spring Release 2, HumanConcepts Suite requires Silverlight 5. HumanConcepts Suite users can upgrade to Silverlight 5 at any time before this as well. Starting around the end of May, a message will appear for users with older versions of Silverlight giving them the opportunity to upgrade.
HumanConcepts Suite now works with 200,000 records for Visualization. For large organizations, this means that you can load your entire employee population into a single domain. To support the performance demands of a large data set, we have made improvements to our formula engine. All customers, even those with less than 200,000 records, should see improvements in formula calculation time during the data refresh and in plans. Plan & Model still supports only up to 50,000 records.
HumanConcepts Suite now supports the SAML subset of Web Browser SSO Profile, as defined by sections 5.1.2 and 5.1.4 of the SAML technical specification. See http://docs.oasis-open.org/security/saml/Post2.0/sstc-saml-tech-overview-2.0.pdf for more information.
With Spring Release 2, when a user creates a new plan, the system removes all fields to which that user does not have access. This means that even if boxes are subsequently added to an area that a user has full rights for, they will not see sensitive fields like Salary or Performance Scores for individuals that are normally outside of their branch. The ability to hide these sensitive fields means that Plan & Model can now be used by a much larger group of users. For example, It can be used by line managers to create project teams, like a Release Team or a Disaster Recovery Team. It can even be used to organize a company softball league. The following figure shows a Disaster Recovery Team in Plan & Model:

If you minimize the Chart Tools Panel, other panels (such as the 9-box performance panel or mini-profile comparison panel) are not minimized. You can continue to work in these panels without interruption. For example, the next two figures show the Chart Tools Panel maximized with the 9-box performance panel, and then the Chart Tools Panel minimized and the 9-box performance panel still open.

After you validate a data source, the log is automatically opened so that you can quickly view the results. To access the data validation tool, click on the Check Source icon under Administration > Data Management > Domains.

HC Suite Spring '12 Release 1 is the fifth major release of the HumanConcepts' Organizational Planning Suite. It contains a number of new features and enhancements.
Box layouts can now contain multiple columns. This allows for better use of vertical space within org charts.

HC Suite SAML 2.0 implementation is now compatible with more customer use cases.
The HC Suite Login Widget allows customers to create a custom login page. For example, a specific corporate logo or an ‘acceptable usage’ message can be incorporated into a login page. upgrade preparation
HC Suite now supports 10 languages: English, French, German, Spanish, Italian, Portuguese (Brazilian), Russian, Turkish, Japanese and Chinese (simplified).
A new data validation tool has been incorporated into the administration interface. This tool speeds the data adoption process by enabling administrators to quickly detect and fix data related issues.
Enhancements include:
With this release, support for the SAML single-sign on protocol is out of Beta and into the Early Adopter phase. With SAML support, the following additional single-sign on related features will be included:
A limited version of field level security has been implemented for Plans. In previous releases, if a user had the rights to edit a box, s/he could see and edit all fields in the box. Now the Plans will respect the field level security established for Visualization. This allows a much greater degree of security for Plan users, increasing the audience that can access plans beyond Admin, HR, and top-level managers to any employee.
Note: this release improves on the security model for Plans but there is still an important limitation. See the Constraints section for more details. Along with field level security, the following additional security related Planning features have been introduced:
The Succession solution has been completely redesigned to provide an integrated, streamlined user experience. Key features include:
With this release we will have preliminary support for the SAML protocol for single-sign on. It will only be available as Beta for this release. With SAML support, the following additional single-sign on related features will be included:
The user interface has been optimized based on user feedback. Enhancements include:
Optimized Data Load
Breadcrumbs
User Defined Lists
Smart Lists
Company Logo in Published and Printed Output
Automated User Management
Improved Box Layout
More Flexible Data Import
Plan and Model Enhancements